Barbershop Policies

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At Headliners, we strive to provide excellent service and accommodate all our clients. To ensure a smooth operation and maintain a respectful environment, we have established the following policies regarding no-shows, late cancellations, and refunds on products.

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No-Show Policy

• Definition: A no-show occurs when a client fails to arrive for their scheduled appointment.

• Fee: Clients who do not show for their appointment will be charged a fee of 100% of their scheduled service, which will be collected before any future appointments can be booked by using the card on file originally used to book the appointment.

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•  Late Cancellations

• Definition: A late cancellation is defined as any appointment canceled less than [6 hours] before the scheduled time.

• Fee: Clients who cancel within this time frame will be charged a fee of [100% fee of the scheduled service], which will be collected before any future appointments can be booked.

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Refunds on Products

• Product Returns: If you are not completely satisfied with a product purchased at our barbershop, we accept returns within [Insert Time Frame, e.g., 30 days] of purchase.

• Conditions: To be eligible for a refund, the product must be unopened, unused, and in its original packaging. If the product has been opened, we will offer a 50% refund in store credit and or gift card. 

• Exclusions: Certain items, such as gift cards and personal grooming tools (like razors and clippers), are non-refundable.

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Additional Information

• We appreciate your understanding and cooperation with these policies. Our goal is to provide every client with the best service possible, and adhering to these guidelines helps us achieve that.

• If you have any questions or concerns about these policies, please feel free to ask our staff or reach out to us at 411@head-liners.com.

Thank you for supporting Headliners!